All FAQs (Helpie FAQ)

Typically, we can get your training on our calendar about 2 weeks out–sometimes sooner. It is also normal to have to wait up to a month for training during our busy times.

$299/month
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Great for companies that need standard monthly maintenance with basic content updates for one website. Includes backups, security updates, and basic content changes. You get direct access to your Website Manager.
Receive our preferred price rate for extended services and projects. Monthly subscription for one website.

$600

Priority website crisis support. This service includes problem diagnosis, troubleshooting, problem discussion, and our solution recommendations. This service may or may not include fixing the problem depending upon the complexity of the solution. If the problem can be resolved within 1 to 2 hours then we will apply the solution without additional charge. When extended work is required, we gain approval for additional expenses in advance of moving forward.

Our Small Project Service offers assistance in improving the design, features, and performance of your website without requiring a new one. Our website managers can also provide suggestions for enhancing the user experience on an existing website, making the process hassle-free for you.

Redesigning your website can be done without losing your ranking by following a proper checklist. This can result in increased visibility and a more competitive edge through updated and optimized designs.

To build your website and make it available online, you will need to choose a hosting provider. Siteground, WPEngine, Bluehost, etc. are some of the best hosting providers in the market.

We can assist you in finding the most appropriate hosting service for your needs, or offer assistance with your current provider if you have one.

The difficulty level of updating an existing website depends on what changes are required. More complex modifications may take longer to complete, while minor adjustments can be expedited. At Emily Journey & Associates, we consult with our clients to determine their needs and proceed accordingly.

While there are numerous platforms available for building websites, statistics show that WordPress is the choice of almost half of all websites on the internet. Our team specializes in creating sites using WordPress.

Our website development services start with a thorough understanding of your requirements. The steps to creating your new website include:

1. Web strategy and plan
2. Asset development and collection
3. Design approval
4. Development
5. Quality assurance and testing
6. Launch

Of course, we take care to select the most appropriate domain name (if you don’t have one yet) and hosting provider. Additionally, all of the websites we build are mobile-responsive and optimized for SEO and speed.

Performing routine maintenance on a website is crucial to maintain its flexibility and reliability. Professional website maintenance can enhance security, attract new visitors, increase traffic, and provide other benefits.

In addition to website development, we also offer website maintenance services. We tailor our monthly packages to meet the needs of your website and your business.

Please review our Website Maintenance Subscription Packages.

Numerous website development platforms and content management systems are available these days. WordPress is currently the most popular choice among users.

WordPress is a versatile platform that allows for the creation of various types of websites, custom designs and outstanding functionality – all without limitations. For this reason, Emily Journey & Associates specializes in designing and developing WordPress websites for our clients.

$150-$250/hour
*$250/hour during evenings, holidays, and weekends.
Definition of a crisis:

• email isn’t working
• site is completely down or so slow that it is basically useless
• e-commerce is malfunctioning and preventing successful checkout

Access to this service is limited to our website management clients. If you are just getting to know us, please see our Hourly Consulting service for non-client crisis management for your website.

One of the special benefits of being one of our website management clients is access to a website manager who will be available in the event of a website crisis–even on evenings and weekends.
Fortunately, this is uncommon because our client’s sites are maintained regularly and website managers have done the work to prevent problems.

Ecommerce maintenance is a series of regular tasks designed to keep your website running smoothly. Maintenance addresses any gaps in security, provides fresh content to help your SEO ranking, ensures forms are working correctly, and more.

Website maintenance cost varies based upon how sophisticated your website is, as well as the frequency and volume of changes you need. If you work with Emily Journey & Associates, you can rely on your website manager to be responsive and professional. Our team will happily advise you on best practices and creative solutions.

• Basic Website Maintenance / $299 per month billed monthly
• Premium Website Maintenance / $599 per month billed monthly
• Custom Website Maintenance / Pricing varies

Yes, WordPress websites need maintenance. You need to maintain your WordPress site to keep it safe from hackers and to ensure you’re providing a good user experience. While some maintenance tasks only need to be done a few times a year, others should be completed every day.

There are multiple ways you can hide your WordPress website until you’re ready to launch. You can put your site in maintenance mode using a plugin as I’ve discussed here (although this is not the best option for most scenarios).

Another option is to require a password for someone to view the site. Or hide your site from search engines, which I also explained above.

If WordPress maintenance mode is not working for you, try clearing your browser data. Use the WP Rocket Plugin to clear cache and cookies.

You can take your website offline by using a plugin. However, I never recommend fully taking your site down — this can hurt your SEO. Try maintenance mode which shows visitors a custom splash page instead of making your website disappear completely.

WordPress maintenance mode uses a function called wp_maintenance to create a .maintenance file that contains a default or customized message. Once maintenance mode is activated, this message shows up on a splash page when someone visits your site. When you relaunch your website, the maintenance file will delete and your website will function normally.

You can put your WordPress site into maintenance mode without using a plugin by creating a maintenance HTML file or by using the function.php file. It is more complicated than using a plugin but our team of WordPress experts can help.

Website maintenance cost varies based upon how sophisticated your website is, and the frequency and volume of changes you need. You can rely on your website manager at Emily Journey & Associates to be responsive and professional. You can lean on the experience of our team to advise you on best practices and creative solutions.

• Basic Website Maintenance / $299 per month billed monthly
• Premium Website Maintenance / $599 per month billed monthly
• Custom Website Maintenance / Pricing varies

Learn more about our Website Maintenance Services.

WordPress maintenance is important because it boosts your security. It also provides a better experience for users who visit your site — which benefits you, too, as your web traffic and revenue will likely go up.

Yes, WordPress websites need maintenance. WordPress itself recommends that users complete housekeeping tasks on a regular basis. This consistent maintenance will help your site perform well long-term.

starting at $599/month
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Advanced security and support for a website using e-commerce, membership portals, multi-site, event calendars, or other advanced functionality. Great for any website requiring more attention. You get direct access to your dedicated Website Manager. Receive our preferred price rate for extended services and projects. May include up to one hour of 1-on-1 WordPress or SEO coaching each month. Monthly subscription for one website.

Package prices start at $3600*

We offer comprehensive SEO Content Development and SEO Site Optimization services in several formats. Our custom services are based upon your well-researched and in-depth SEO Strategy.

*Not a subscription service. Custom service package prices vary.
*Prerequisite: SEO Strategy Development Package

You will receive some templates to use for your SEO strategy planning. Be prepared to take lots of notes! Due to the custom nature of our work, we are quick on our feet and do not work from a pre-made outline. We have plenty of direction to give and we focus on your specific SEO goals and challenges. You can also expect your instructor to point you to valuable resources found on various websites.

Once you schedule your SEO training, your instructor will email you a payment link where you can directly and securely enter your payment information. We also have a check payment option.

We have 7 WordPress and SEO instructors on our team. Training Coordinator, Marlene Mallory, will introduce you to your instructor. Your instructor will work with you to determine your best days and times for training. This will also be a good time to discuss your goals and get answers to any remaining questions you might have.

$400

A domain name transfer can occur if you decide to change domain registrars or when there is a transfer of domain ownership. A domain name transfer is uncommon. But we see the need for a transfer come up, for example, when a previous website developer registered your domain name in their own name. So, they own it–not you. We collaborate with you to initiate and monitor the domain name transfer. *This service is available to subscription clients only. 

$200-$400/hour

Advanced 1-on-1 coaching for people who want to kick things up a notch! Further your skills in WordPress and SEO. Learn advanced troubleshooting and development techniques.
*Clients who have successfully completed one of our training packages receive the preferred hourly rate of $200/hour for additional coaching beyond their package support period. All others: $400/hour.

$497 one time package cost

*Fee waived for Website Management subscription clients.  Our clients value the Comprehensive Website Audit because the finished result is a roadmap we use to achieve your website goals. This service involves a thorough review of your website including security, health, search engine optimization, user experience, functionality, conversion optimization, and plugins.

Your website manager’s independent research is followed by a collaborative meeting with you to uncover any additional concerns about the website. You receive a documented audit with actionable recommendations, suggested timelines, and a prioritization of tasks.

$400-$800 Price range

A Website Migration involves moving your website away from one hosting server to another more secure hosting server which is registered in your company name.
A website migration is sometimes required prior to becoming our client because

• perhaps your website is hosted at your former website developer’s account?
• Or, perhaps the hosting company your are signed up with is low quality?

Whatever the reason, we will guide you through the process to sign up for your own hosting account. Pricing is determined by the complexity of the migration.
Simple Migration: $400 (4 hours or less)
Complex Migration: $600-$800 (More than 4 hours)

$997/month
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We work with you to create a dynamic social media plan. Then we take it from there. We manage your social media so that you can focus on running your business. Monthly subscription

$1497
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Interactive, 1-on-1 Social media training for established business professionals. Learn Instagram, Facebook, and LinkedIn for business. Complete with 30 days of follow-up support and an optional certificate of completion. Training is recorded for your non-commercial use.

Starting at $18,000

This is a 2-part service beginning with a comprehensive design service. In the first part, we facilitate a comprehensive design service based upon your existing brand. After your final approval of the new design, we develop your website in WordPress. We use a modern, secure, flexible, and mobile responsive theme. We incorporate best practices for Search Engine Optimization, website performance, and accessibility. See more options for website development services ⇒

$12,000 – $32,000 average price range

With this service, we take your existing design or the design provided by your graphic designer and develop your website in WordPress. We use a modern, secure, flexible, and mobile responsive theme. We provide minor design consultation as is relates to your website’s user experience. We incorporate best practices for Search Engine Optimization, website performance, and accessibility. See more options for website development services ⇒

$12,000 – $32,000 average price range

This service is designed to help companies efficiently change their website theme from an outdated or custom coded theme into a secure, modern, flexible, mobile-responsive theme. The conversion process requires rebuilding and cleaning up the website. Functionality, design, and SEO are retained and even improved upon. A theme conversion results in a secure website that can be directly edited from the WordPress dashboard. This service can also be used to rebuild a non-WordPress website onto the WordPress platform. See more options for website development services ⇒

$997 one time package cost

This service package is a prerequisite to engage us for larger website design and development projects. We’ve found this investment to be immensely valuable in setting the stage for a successful Website Development project. This valuable service includes a 1 to 2-hour interview to help us understand your vision for your website. We evaluate your existing website assets, the complexity of your website functionality, and the goals you would like to achieve through your website. The final deliverables include a documented and researched plan of action for your website development project and a well-thought-out Website Development proposal and timeline. *The service is determined to be necessary on a case-by-case basis.

$1497 one time package cost
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This service package is a prerequisite to engage us for our SEO content development services. This valuable planning service begins with an in-depth 2-hour interview to help us understand your business and the search intent of your prospects. We independently conduct keyword research and evaluate opportunities to optimize your website SEO performance. The final deliverables include a documented and researched plan of action for SEO, targeted keyword research, a content publishing calendar, and a well-thought-out proposal to execute on the plan.

$1297per person
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Personalized training for your staff of administrators, IT professionals, and marketing experts. Train in person or through live screen share. We equip your team to develop and execute your step-by-step SEO plan to achieve results. Complete with 30 days of follow-up support and optional certificates of completion. Training is recorded for your non-commercial use.

$1497per person
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1-on-1 SEO training for business owners, IT staff, administrative staff, and marketing managers. Train in person or through live screen share. We equip you to develop and execute your step-by-step SEO plan to achieve results. Complete with 30 days of follow-up support and an optional certificate of completion. Training is recorded for your non-commercial use.

WordPress Training for 4-6 People

$997per person
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Personalized training for your staff of administrators, IT professionals, and marketing experts. Train in person or through live screen share. Complete with 60 days of follow-up support and optional certificates of completion. The focus of training is limited to one website. Training can be recorded for your non-commercial use.

$1297per person
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Just like 1-on-1 WordPress Training except for two or three people! Train in person or through live screen share. Complete with 60 days of follow-up support and optional certificates of completion. The focus of training is limited to one website. Training can be recorded for your non-commercial use.

$1997
Download Flyer ⇓
1-on-1 WordPress training for business owners, IT staff, administrative staff, and marketing managers. Train in person or through live screen share. Complete with 60 days of follow-up support and an optional certificate of completion. Training is recorded for your non-commercial use.

The following examples of services are available only to our Website Management subscription clients.

$200/hour

For the company that needs our help with short-term projects or requiring crisis management. Use our services as needed without committing to a long-term relationship with us. 3-hour minimum.

Prices starting at $600

*Available to subscription clients only. As a subscription client, you have direct access to your website manager to discuss and request flat rate quotes for small projects. Need just a few additional hours of support this month? You receive the preferred price rate of $150/hour for extended time.

We love teaching SEO strategy! Depending upon your interest, we incorporate SEO techniques throughout your training. When directed to do so, we have been known to spend almost as much time on the topic of Search Engine Optimization as WordPress in the course of training. It is really up to you.

A high percentage of our clients are nonprofit organizations. We love working with nonprofits! We do not offer a discounted version of our services at this time.

We wish we could do that for you. But, we have limited availability for training. When we reserve time for training with you, we reserve the entire day for you. A two-hour training day means saying “no” to someone else who would like a four-hour training.

We train people with a variety of skill levels and goals. Every training is different! When you talk with your trainer at the time of scheduling, take this time to ask about a few things you can do to be ready. We often have suggestions and resources specifically for beginners. But, really, it is okay to show up on your first day of training with no advanced preparation. We are ready for you!

That depends. This is where a conversation about your goals with one of our instructors can be helpful. IT professionals, graphic designers, and software engineers are among some of our favorite students who understand the value of this type of professional development. We are experienced in training professionals who are technologically advanced but have never learned WordPress. Many of our clients find it valuable to identify the true limits of their particular website in addition to advancing their WordPress and SEO skills.

It’s true. Most of our clients already have an existing website from which to work. But, we occasionally work with someone like you who is just getting started. In that case, we can work using one of our student websites–but not for long! It’s likely you will have a great start on your new website by the end of training.

Yes! This way, we can get right into the unique challenges, theme, and plugins for your website. Some companies require that we work from a copy of the website on a subdomain. Working from a “staging version” of the website is more common with larger organizations and institutions. If you are one of these organizations, then you know who you are! And, we will get these details planned in advance of training.

Be prepared to take lots of notes! Due to the custom nature of our work, we are quick on our feet and do not work from a pre-made outline. And, while we have plenty of direction to give, we focus on your specific goals and challenges to guide the organization of our work together. You can also expect your instructor to point you to valuable resources found on various websites.

Independent mastery with WordPress is especially important when you have an eCommerce website. Working in your website on a daily basis is not optional. We are highly experienced with the WooCommerce plugin and WooCommerce extensions. Your instructor will help you navigate, troubleshoot, and diagnose your ecommerce website as an important part of your WordPress training.

Yes we do! After training, we can email each participant a signed certificate of completion. There is no official certification in WordPress.

Possibly! That depends upon what you mean by ‘finish’. You will certainly be prepared to complete and launch your website independently. It is not unusual for our instructors to help with launching a website during the 60 day support period.

No. One of the things we really like about WordPress is that it does not require coding skills to develop a beautiful, secure, complex, and highly functional website. We have tremendous respect and appreciation for the professionals who create the terrific themes and plugins upon which we depend.

If you would like to have someone else join you for training, then there will be an additional charge. However, there is one way to get around this limit. Your virtual training will be recorded. You can share it with anyone you like after training.

No… just kidding! Yes, of course! After your 60 days of follow up support, we don’t just fall off the face of the earth. If you find that you want to work with us on a regular basis, then we are here for you. But, let’s not get ahead of ourselves. After all, you might decide that you just don’t need us anymore.

We offer hourly consultation only for clients who have

1. completed our WordPress or SEO training, or
2. subscribed to our Website Maintenance service.

On a case-by-case basis, we help with website projects for clients who do not meet the above criteria at the rate of $200/hour with a 3 hour minimum.

We get this question all the time! It’s true… virtual training can be the wrong choice if verbal communication is not one of your strengths. After all, we are not always able to see your facial expressions during virtual training. Instead, we rely on the words you say and your tone of voice.
If you choose the virtual class format, you see my screen, hear my voice, and are able to ask me questions. But, mostly, I’m viewing your screen because you are doing all of the work! You’ll get personalized class information in advance and no one else will be included in the training.

Stop struggling with WordPress and unresponsive website developers.
Contact us today to get started!

Payment is due in full prior to training.

Once the training dates are decided, then your instructor will email you an online link for secure payment with credit card. We also accept check payment! We just need for you to let us know to expect a check.

Once you schedule your training, your instructor will email you a payment link where you can directly and securely enter your payment information. We also have a check payment option.

We have 7 WordPress and SEO instructors on our team. Training Coordinator, Marlene Mallory, will introduce you to your instructor. Your instructor will work with you to determine your best days and times for training. This will also be a good time to discuss your goals and get answers to any remaining questions you might have.

Typically, we can get your training on our calendar about 2 weeks out–sometimes sooner. It is also normal to have to wait up to a month for training during our busy times.