Hi, I’m Rachel Pfanz and I lead the team of WordPress experts at Emily Journey & Associates serving the Washington, DC area. We provide WordPress website maintenance services and training for thriving businesses in Washington, DC and all over the United States.
At Emily Journey & Associates, we focus on the details that keep your website running smooth and up to date. Unprofessional, overpriced web developers are the reality for so many businesses. But it doesn’t have to be your reality!
We like to do things differently
- We help you make informed decisions so you don’t have to worry about making a mistake. As WordPress experts, we give you recommendations based upon years of experience.
- We tell the truth even when it’s not what you want to hear. Our team of WordPress consultants are not only friendly–they’re honest. Even when the news is disappointing, we work with you to develop solutions that are best for your business.
- We want you to be successful. We care about making our clients happy and will do everything in our power to deliver the results you’ve been waiting for.
As a website consultant and WordPress expert, I am often disappointed in the reputation of my industry. I hear quite a few stories from business owners.
Lots of them.
Mostly from business owners feeling held hostage by their website developer–who fell off the face of the earth.
I’ll go ahead and say it.
Unreliable and unresponsive website developers and agencies are a serious problem in my industry. But, it doesn’t have to be your problem.
Website Maintenance Services Washington, DC
Even if your webmaster is putting up all of these red flags, it may be tempting to think, “But I’ve already spent so much money on this agency’s website services. I can’t afford to drop them now!” And this makes sense—in fact, it’s so common that there’s a whole field of study around this sunk cost fallacy.
But the truth?
You can’t afford not to.
Consider all the time you spend, wasted, on chasing down your developer or arguing for the right to access your own content. Think about the hours you could spend on value-added activities or on taking a little extra time off . . . ugh.
If your website manager isn’t responsive, reliable, and 100% focused on you, it’s time! You’re in the driver’s seat.
Washington, DC 20016
“I’ve been working with Emily Journey & Associates for about six years now. I originally came across their services while looking for someone to train my staff and I to manage our website independently. Emily worked with us and was able to get us successfully trained – to the point that we were easily able to manage the website on our own (with the occasional question emailed to Emily or one of her friendly team members). As the business grew, the time we were able to personally dedicate to management of the website became limited. Emily and her team were there to take over and manage all aspects of the website at that point. They’ve done so ever since and we couldn’t be more satisfied with the results. I always trust that the website is in very good hands. The results have been consistent. Emily and her staff are accessible, knowledgeable, friendly and highly responsive. Year after year, they’ve continued to exceed our expectations. I highly recommend their services.”
Gave us the tools we needed
“Emily’s combination of WordPress training with website development gave us the tools we needed to be more effective and efficient. She is creating a template that others will be following in the years to come.”
Able to accommodate the diversity of skill levels
“After some research and reviewing references, we chose Emily Journey and Associates to provide WordPress training for our team. Emily was personable, effective and thorough in her approach to instruction. She was able to accommodate the diversity of skill levels and knowledge among our students and keep the classes moving. Since the class we have all been able to function successfully in the WordPress environment – and it’s great to know that follow up assistance was included in our instructional package. Emily will impress and then empower. She is a true professional and knows how to create a great learning moment.”
“In the past few years we have used Emily’s team for our social media needs at the Hickory House Restaurant in Gahanna, Ohio. Their work is impeccable. They are quick to respond to our needs and requests. The most valuable part of their efforts are their communication as far as promotion, review response, and providing analytical data for us to review.”
Terrific job managing
“Rachel does a terrific job managing our Capital List web site! Not only does she provide extraordinary service but she also does a great job on coaching you about how to improve traffic. We’ve had several web sites over the years and Rachel has been the very best person to work with on this vital part of our business.”
Emily’s team knows how to do this
“Emily Journey has managed our website for 3 years and at least 80% of our business has come from the website they developed and manage for us. We’ve tried print, radio and online ads, but nothing compares to a website that is functional, well designed, and at the top of the list. She knows how to do this and the web site is the single biggest reason we have grown from 3 planes to six planes in just two years.”
“The web class Emily Journey held with me was fantastic. She quickly took me from nothing to setting up the hosting, installing WordPress, picking a theme and doing the design. BUT THAT’S NOT ALL! We had an issue with the hoster and she assisted getting it working and did after hours work to get us back on track. The next day she educated me on her changes so I could continue on my own. I’ve had a few questions since our session and she’s been extremely responsive.”
Experts in what they do
“Emily Journey and Associates are not only the “Real Deal” when it comes to website management and SEO but are also incredibly knowledgeable, experts in what they do and good people! They completely redid our two websites www.ezshelf.com and www.brillseat.com. We previously tried numerous other firms some from India, others with an office here and work done in Eastern Europe, and others – our website prior to was a hodge-podge of hard coding, and over 39 plugins.
It was impossible for us to maintain the websites by ourselves and SEO was like a secret language only our previous consultants knew.
Emily and the team are committed to removing the curtain hiding the “Wizard of Oz” and to empowering individuals and companies to take back their website and marketing.”
“I really appreciate you helping me out. You are the best person that has ever worked on my site -thank you.”
INDUSTRIES WE SERVE
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