Emily Journey & Associates provides proactive website maintenance services in Cincinnati, Ohio for businesses and nonprofit organizations that need reliable support, security, ongoing updates, and expert WordPress help.
Work directly with a dedicated website manager who understands your website, priorities, and goals. We keep websites secure, updated, and running smoothly while providing responsive support when changes or issues arise.
Beyond day-to-day maintenance, clients also rely on our team for guidance on SEO, user experience, conversion optimization, and other website improvements that support business goals.
Explore our monthly website maintenance plans or contact our team to discuss the right fit for your website.
Office: (844) 972-6224 Contact UsCincinnati, OH Website Support
Our U.S.-based team works with businesses and nonprofit organizations in Cincinnati and across the United States. We’ll work with you to set up a website maintenance plan aligned with your goals.
We talk with business leaders from diverse industries about their website problems and goals every day. We hear the same frustrations again and again: poor communication, slow response times, and support that falls short when it matters most.
“I’ll go ahead and say it. Poor communication and lack of professionalism are serious problems in my industry.”
Emily Journey, Founder and CEO
That’s exactly why our team is built around responsive communication, professional service, and long-term client relationships.
Meet our team of WordPress experts »
Founded in 2012 by Emily Journey, the EJ&A team has earned a reputation for their high standard of professionalism. Cincinnati businesses and nonprofits choose us for our consultative approach and our depth of experience with the WordPress platform.
EJ&A clients can count on:
- Direct communication with a dedicated website manager
- A 24-hour response time
- Options for WordPress training
- A strong focus on SEO and online visibility
In terms of pricing, we are among the higher-priced agencies for website maintenance. And that’s for a good reason: Our website managers are WordPress experts, instructors, and SEO and GEO strategists who pair deep technical knowledge with first-class customer service.
That level of expertise allows us to support you beyond basic maintenance. In addition to technical upkeep, many clients rely on us for content creation, design updates, and SEO and GEO strategy.
What’s Included in Website Maintenance
- WordPress core, plugin, and theme updates
- Security monitoring and backups
- Content and website updates
- Troubleshooting technical issues
- Performance checks
- Domain and hosting coordination
- Direct access to your website manager
Whether you want help with website management, 1-on-1 training, or website projects, my team has your back. Enter your name and email, and I’ll send you a link to download my comprehensive Services & Pricing Guide.
Long-Term, Reliable Website Support
“I’ve been working with Emily Journey & Associates for about six years now. As the business grew, the time we were able to personally dedicate to management of the website became limited. Emily and her team stepped in to manage all aspects of the website. They’ve done so ever since and we couldn’t be more satisfied with the results.
I always trust that the website is in very good hands. Emily and her staff are accessible, knowledgeable, friendly and highly responsive. Year after year, they’ve continued to exceed our expectations. I highly recommend their services.”
Cincinnati Website Maintenance Services
As a business manager, you don't have the time, resources, or knowledge base to devote to your own website maintenance. Or maybe you do, but you'd rather spend your resources directly on product development, relationship building, or whatever it is that makes your company tick.
In addition to our work in website maintenance, we serve as website instructors and advisors. We meet people all the time who decide to take back the reins of their company website by learning WordPress. All too often, that decision is fueled by negative experiences with website managers.
Too many website maintenance service agencies are thrilled to take your business, but when it comes to fulfilling their promises, they just don’t show up.
- They don't listen to you.
- They don’t get back to you.
- They don't know what you need, so they can't give it to you.
Eventually, you come to realize: it's time to get out of this relationship.
Are we any different?
Look at it this way . . . a key focus for us is website maintenance services. As a web maintenance company in Cincinnati, we prefer to fill our workdays with the special projects and updates requested by our website maintenance clients.
We choose to focus the bulk of our attention on website maintenance, SEO services, and training, and that specialization enables us to excel in these services.
This decision has heightened the quality of our services. It means we can be available to our clients for those seemingly small but important updates to their websites.
And, our clients are happy.
Whatever your company website needs are, let’s talk about them!
Explore our monthly website maintenance plans or contact us to discuss the right fit for your website. Call our friendly office at (844) 972-6224 or send us a message through our inquiry form.
Contact Us Read Client ReviewsSuperb Support
“My website manager Eve continues to provide me with superb support and is constantly on the look for things that would help me and my business. Just the other day she sent me the information of a one hour webinar on digital marketing planning. And she also told me just yesterday about the wizard of oz show coming to town. So she suggested we focus on getting posts ready to promote my wizard of oz collection. She’s fantastic.”
How to tell when your website maintenance company is adding value
Hiring a website maintenance company can be a costly proposition if you make the wrong choice. In fact, we've heard some terrible stories about unprofessional website managers. But when you hire an experienced professional to help you with your website, you can get an excellent return on your investment.
The first step in finding the right website maintenance company for your needs is to understand what you need them for. Do you just need someone to edit a few things here and there? Or do you want the benefit of consultative support and website strategy advice? If you want ongoing support, you may find that a monthly website maintenance subscription model works better than paying by the hour. If you're unsure of the type of website support you need, you are not alone.
The best WordPress website managers share the following four characteristics:
1. They are great communicators
The best website managers are great communicators. Communication is a two-way street. You want to work with someone who can speak AND listen: someone who not only hears what your website maintenance needs are, but who can translate them into actionable steps and keep you informed about progress.
You should never be left to wonder what your website or content manager is up to. If she drops off the planet for weeks at a time, you’re wasting valuable time and money trying to keep track of a lost cause.
2. They under-promise and over-deliver
When it comes to website support, the old adage is true. If it sounds too good to be true…
This can be a hard line to walk, especially if you’re relatively new to working with web agencies. You want to work with an ambitious team with big ideas, but you don’t want to be paying month after month for promises that never materialize.
Don't even get me started on so-called SEO services that produce zero results!
At EJ&A, we make a point of under-promising, especially when it comes to timelines and turnaround times. We can't always accurately predict how long a project will take, so we're conservative in our time estimates. As a result, it's a pleasant surprise when we can accomplish tasks ahead of schedule.
3. They empower their clients
It’s unethical for your web manager to restrict your access to your own website. At the beginning of your working relationship, make sure it’s clear that you will register your own domain name and expect top-level access to your hosting account and WordPress dashboard.
It’s simple: your site is yours. If your web manager, designer, or content manager won’t give you access, don’t work with them!
4. They work efficiently
I can’t count the number of times clients have approached me feeling utterly defeated by an unresponsive, almost comically slow web manager. The key word, though, is almost, It’s never funny when your website goes offline or your registration form breaks on the last day of sign-ups for your webinar.
An experienced WordPress expert knows how to prioritize tasks, meet deadlines, manage projects, and solve problems quickly.
What else can you do with a Website maintenance plan?
1. Improve the look of your site
Your website is an important part of your business, but it’s not the only thing that matters. You need a strong brand identity, which means having a visual style that represents who you are and what you do. If you don’t have one yet, we can create a logo or design your entire site from scratch. We also make sure that your site looks great on all devices so customers can find you no matter where they go.
2. Create content that converts visitors into leads
If you want people to visit your site, then you need to provide them with something interesting to read. But if you just throw up any old blog post, chances are it won’t convert well. That’s why our team works closely with you to create high-quality content that attracts readers and encourages them to take action. Whether you need fresh blog posts written, social media updates created, or video scripts produced, we’ll work with you to ensure that your content gets seen by your target audience.
3. Grow your email list and build relationships
Email marketing is still one of the most effective ways to reach potential clients and customers. However, many small businesses fall short when it comes to their email strategy because they don’t know what to say in their email or don’t have enough contacts to send them. Our team has years of experience creating engaging newsletters and other types of email communications that grow your list and keep your customers coming back for more.
Nobody is better!
“I would not have the well-functioning, high-performing website that I have today if it weren’t for Emily Journey and Associates. Nobody is better! Five years in, and my website keeps getting better!”
Website Maintenance Services in Cincinnati FAQ
What is included in your website maintenance services?
Our website maintenance services are designed to keep your website secure, up to date, and functioning properly. Clients work with us through monthly plans that include security updates, backups, plugin and theme updates, domain and server management, troubleshooting, and ongoing support for website changes.
For businesses and nonprofit organizations that need more hands-on support, we also offer content creation and publishing, extended SEO services, and training.
All Cincinnati website maintenance clients get direct access to their dedicated website manager.
Do you provide WordPress maintenance for nonprofit organizations in Cincinnati?
Yes. Many nonprofit organizations rely on WordPress for their websites. Our team helps Cincinnati nonprofits keep their WordPress websites updated, secure, and functioning properly so they can focus on their mission and connect with supporters.
How often should a website be maintained?
Website maintenance is an ongoing process. The frequency depends on the type of website, how often it needs to be updated, and the functionality it uses.
For most WordPress websites, updates to plugins, themes, and core files are released regularly and should be addressed routinely. Security monitoring and performance checks should also be ongoing.
Many organizations use a monthly website maintenance plan to ensure updates and monitoring are handled proactively.
Can you fix a website that is already having problems?
Yes. If your website is experiencing errors, security concerns, or plugin conflicts, we can diagnose the issue and restore proper functionality before providing ongoing maintenance.
Will I always work with the same website manager?
Yes. Clients work directly with a dedicated website manager who becomes familiar with their website, priorities, goals, and history. That continuity supports clear communication, faster execution, and more personalized service over time.
How quickly do you respond to requests for updates or support?
Clients receive a response within one business day with next steps and timing. Many routine requests are completed quickly, while larger updates are scheduled based on scope, priority, and timing.
Let’s Talk About Your Website
Reliable website maintenance helps keep your website secure, current, and working the way it should. If you’re looking for responsive support and expert WordPress guidance, we’re here to help.
Explore our monthly website maintenance plans or contact our team to discuss the right fit for your website.
Office: (844) 972-6224 Contact Us
