If your website is not working then you’re going nowhere fast. Website errors and WordPress issues quickly take a toll on your business, no matter what the cause. Plugin conflicts, coding errors, malware, or outdated versions of server software can all prevent you from serving your customers.
Get expert help now by calling 1(844) 972-6224.
The urgency to find a website repair service is even greater when you need your e-commerce website fixed. If paying customers can’t buy at the checkout or register for your event, they’ll end up frustrated.
As far as they’re concerned, your website is your business. Even a seemingly small issue reflects poorly on your brand. The best way to keep your customers happy and land conversions is to utilize trustworthy, efficient website repair and maintenance services.
That’s where the expert team at Emily Journey & Associates steps in. We’ll address WordPress problems, fix website issues, and get you up and running fast.
Emily Journey Website Repair Service
My team at Emily Journey & Associates has the training to handle complex website problems. The problem-solving process starts with a discussion. I’m not going to waste your time by starting down the wrong path. You’ll talk with our intake coordinator, and she will propose your next steps.
Website crisis management begins with a diagnostic troubleshooting service before my team recommends solutions. Of course, if we can fix a problem easily, we will! We can often take care of it during the diagnostic evaluation phase of service. If a solution requires more time, you can expect my team to discuss your options and pricing before moving forward.
Contact my office now at 1(844) 972-6224 for fast website repair services from Emily Journey & Associates. A real person will answer your call during business hours to hear about your situation.
Types of Website Problems
There are some website problems I define as a “website crisis.” Problems that can bring any business to its knees. Urgent website problems include:
- Your website is completely down or so slow that it is basically useless
- E-commerce is malfunctioning and preventing successful checkout
- Hacked websites with viruses or malware
- Email isn’t working
When your website repair problem needs a quick resolution, then Emily Journey has an option for website crisis management.
How much do urgent website repair services cost? If you are not already my client, then my team can still help you. Expect to spend a minimum of $600.
In most cases, my team can fix urgent website problems for no more than $600-$800. In any case, my team is accountable to you with phone or email communication along the way.
One of the benefits of being one of my website maintenance clients is access to your dedicated website manager. She will be available in the event of a website crisis–even on evenings and weekends.
Fortunately, this is an uncommon situation because my team carefully maintains our client websites. Odds are good that your proactive website manager has already done the work to prevent future problems.
Download my pricing guide.
Non-urgent but still important website problems include:
- Page errors and broken pages
- Website looks bad on mobile phones
- Error messages
- Slow load speed
- Contact forms are not working
- Numerous problems that prevent you from doing business effectively
If you are dealing with a non-urgent but still important website problem, try my team’s professional website maintenance services. As my client, you will receive priority access to website repair services and preferred pricing.
Contact my friendly office for efficient and effective help with your website problems.
How Emily Journey Fixes Website Issues
You’re already stressed about your website not functioning properly. You don’t need to be in the dark about what’s happening with the repairs too.
That’s why my team takes a structured approach to website repair services. I want to keep you in the loop throughout the process. I promise no surprise fixes that you didn’t approve and aren’t prepared to pay for.
The first step is a free conversation. My team will need a solid understanding of what you and your website visitors are experiencing. We’ll ask about how long it has been going on, plus the history of the problem (including previous attempts to fix it).
Website problem diagnosis
Diagnosing the problem with your site is the first step in website repair. You will meet the expert website manager who will be working with you to fix the problem with your site. Together, you’ll review the timeline and discuss any other information needed from you to start your website repair.
Your dedicated website manager will then be your point of contact throughout the process. You can count on them to:
- Be a great communicator who will keep you in the loop throughout your project
- Educate and empower you to make good decisions along the way
- Work efficiently, but with the utmost attention to detail
To start the diagnostic stage, your website manager will need to obtain login credentials to your website and hosting account. After obtaining access to your site, we’ll need a minimum of 24 hours to actively research the problem.
This type of research is called diagnostic troubleshooting. Troubleshooting involves testing and evaluating minor changes. Diagnostic troubleshooting often results in a solution to the problem!
When dealing with malware, the diagnostic phase can be tedious. It tends to take a while due to the number of fields and files that we need to review.
Sometimes diagnostic troubleshooting alone is enough to repair your website issues. If not, we’ll send you options for solutions, plus the cost and timing for each.
In some cases, there is only one way to fix the problem with your website. These types of repairs may include malware removal, processing security and plugin updates, or fixing errors and broken pages. If we find a fast and simple resolution, my team will perform the repair as part of the diagnostic service.
A website problem is sometimes more complex. Much of the time, there are multiple options to solve it–none of which may be your ideal.
Even so, beyond the initial expense of diagnostic troubleshooting, you retain full control. You’ll be in charge of how much you spend to repair your website. Plus, you’ll make all decisions regarding how to manage your website moving forward.
Website repair implementation
In most cases, we implement website repairs during the diagnostic troubleshooting phase of work. If your site still needs work after that, you will understand your options and approve the next steps in advance.
Uniquely Equipped to Fix WordPress Issues
What happens when you’re face-to-face with the loathed White Screen of Death? My team at Emily Journey & Associates has got you covered. We consider ourselves pros when it comes to WordPress bug fixing, whether your “connection timed out” or your sidebar is not where you want it.
In addition to website repair services, our team also possesses expert-level knowledge of WordPress. In fact, most of our team also teaches WordPress training courses, so they know this popular CMS inside and out!
Our comfort with WordPress means that we can spot and fix the most common WordPress errors quickly. In fact, we tend to know a quick fix for most complex issues, too.
As a rule, we repair most WordPress website issues during the diagnostic phase. When you’re working with a team who knows your preferred software inside and out, you can expect a speedy solution. We’ll keep the White Screen of Death at bay so you can focus on your business!
Website Repair Aftercare
When you have a critical website issue, the most important thing is to make sure you can continue to do business. That means focusing on an efficient fix. When you get over that hump, you’ll have some breathing room to reflect on the bigger picture. From there, you’ll be able to determine what you can do to prevent future problems.
Website problems can happen even when you are doing everything right and performing website maintenance on a regular schedule. Don’t trust anyone that tells you otherwise. A degree of unpredictability is the unfortunate nature of technology. We even see it when we involve AI in the equation!
If you don’t have a maintenance plan for your website, however, you will remain vulnerable to future problems. Regular website maintenance protects your website from security threats and complications that arise from outdated plugins and code vulnerabilities.
At Emily Journey & Associates, my team provides professional website maintenance services to optimize your website for speed, functionality, and security. Choose a website maintenance plan that fits your website and your budget.
Contact my office to learn more about my website maintenance services. We’ll help you gain access to a dedicated website manager on my team.