How soon can I train?
Typically, we can get your training on our calendar about 2 weeks out–sometimes sooner. It is also normal to have to wait up to a month for training during our busy times.
How do I schedule training?
We have 3 WordPress and SEO instructors on our team. Training Coordinator, Erin Brooks, will introduce you to your instructor. Your instructor will work with you to determine your best days and times for training. This will also be a good time to discuss your goals and get answers to any remaining questions you might have.
How do I pay for training?
Once you schedule your training, your instructor will email you a payment link where you can directly and securely enter your payment information. We also have a check payment option.
What type of payment do you accept?
Once the training dates are decided, then your instructor will email you an online link for secure payment with credit card. We also accept check payment! We just need for you to let us know to expect a check.
When is payment due?
Payment is due in full prior to training.
Can I get a nonprofit discount?
A high percentage of our clients are nonprofit organizations. We love working with nonprofits! We do not offer a discounted version of our services at this time.
Can I break the training into four 2-hour sessions?
We wish we could do that for you. But, we have limited availability for training. When we reserve time for training with you, we reserve the entire day for you. A two-hour training day means saying “no” to someone else who would like a four-hour training.
I’m a beginner. Should I do some learning beforehand in order to get the most out of training?
We train people with a variety of skill levels and goals. Every training is different! When you talk with your trainer at the time of scheduling, take this time to ask about a few things you can do to be ready. We often have suggestions and resources specifically for beginners. But, really, it is okay to show up on your first day of training with no advanced preparation. We are ready for you!
I’m advanced. Is this right for me?
That depends. This is where a conversation about your goals with one of our instructors can be helpful. IT professionals, graphic designers, and software engineers are among some of our favorite students who understand the value of this type of professional development. We are experienced in training professionals who are technologically advanced who just have never learned WordPress. Many of our clients find it valuable to identify the true limits of their particular website in addition to advancing their WordPress and SEO skills.
What if I don’t have a website? How will training work for me?
It’s true. Most of our clients already have an existing website from which to work. But, we occasionally work with someone like you who is just getting started. In that case, we can work using one of our student websites–but not for long! It’s likely you will have a great start on your new website by the end of training.
Will we work in our existing website?
Yes! This way, we can get right into the unique challenges, theme, and plugins for your website. Some companies require that we work from a copy of the website on a subdomain. Working from a “staging version” of the website is more common with larger organizations and institutions. If you are one of these organizations, then you know who you are! And, we will get these details planned in advance of training.
Do you have printed materials to give me/us before the class?
Be prepared to take lots of notes! Due to the custom nature of our work, we are quick on our feet and do not work from a pre-made outline. And, while we have plenty of direction to give, we focus on your specific goals and challenges to guide the organization of our work together. You can also expect your instructor to point you to valuable resources found on various websites.
Can you help me figure out my eCommerce website?
Independent mastery with WordPress is especially important when you have an eCommerce website. Working in your website on a daily basis is not optional. We are highly experienced with the WooCommerce plugin and WooCommerce extensions. Your instructor will help you navigate, troubleshoot, and diagnose your ecommerce website as an important part of your WordPress training.
Do you provide certificates of completion?
Yes we do! After training, we can email each participant a signed certificate of completion. There is no official certification in WordPress.
Can we finish the website I’ve started and launch it? (make it go live?)
Possibly! That depends upon what you mean by ‘finish’. You will certainly be prepared to complete and launch your website independently. It is not unusual for our instructors to help with launching a website during the 90 day support period.
Will you teach me to code a theme or plugin?
No. One of the things we really like about WordPress is that it does not require coding skills to develop a beautiful, secure, complex, and highly functional website. We have tremendous respect and appreciation for the professionals who create the terrific themes and plugins upon which we depend.
Can my co-worker or spouse join me in training for free?
If you would like to have someone else join you for training, then there will be an additional charge. However, there is one way to get around this limit. If, during virtual training, you have someone just observing “over your shoulder” during your training, then we’re totally okay with this. We just require that they not participate in the training.
Will I learn about SEO during WordPress training?
We love teaching SEO strategy! Depending upon your interest, we incorporate SEO techniques throughout your training. When directed to do so, we have been known to spend almost as much time on the topic of Search Engine Optimization as WordPress in the course of training. It is really up to you.
What about after the 90 day support period? Can I still get help?
No… just kidding! Yes, of course! After your 90 days of follow up support, we don’t just fall off the face of the earth. If you find that you want to work with us on a regular basis, then we are here for you. But, let’s not get ahead of ourselves. After all, you might decide that you just don’t need us anymore.
Do you have an hourly consultation rate?
We offer hourly consultation only for clients who have
- completed our WordPress or SEO training, or
- subscribed to our Website Maintenance service.
On a case-by-case basis, we help with website projects for clients who do not meet the above criteria at the rate of $200/hour with a 3 hour minimum.
Is virtual training as good as on-site training?
We get this question all the time! It’s true… virtual training can be the wrong choice if your verbal communication skills are below average. After all, we are not able to see your facial expressions during virtual training. Instead, we rely on the words you say and your tone of voice.
If you choose the virtual class format, you see my screen, hear my voice, and are able to ask me questions. But, mostly, I’m viewing your screen because you are doing all of the work! You’ll get personalized class information in advance and no one else will be included in the training.
“My first experience with virtual training was not as the instructor but as the student. In 2011, I hired an expert to teach me about Search Engine Optimization. During our virtual training sessions, I was impressed with how easily we communicated.
Despite my initial hesitations about virtual training, I am thankful that I took the plunge. I know it can seem “not quite as good” as face-to-face learning. I wondered:
- Could I really learn this way?
- Would I get as much value from the training?
Thankfully, I didn’t let my doubts get the best of me. That virtual training experience not only changed the way I did business – it changed my life.”
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