Emily Journey & Associates provides proactive WordPress maintenance and support services in Cleveland, Ohio, helping established businesses and nonprofit organizations throughout Northeast Ohio keep their websites secure, updated, and running smoothly.
As our client, you get direct access to your website manager, which allows us to understand your website in depth. We get to know your goals and challenges. We prove our value and, over time, become your trusted website advisors.
Your website manager at EJ&A does more than keep your website secure and up-to-date. Our professional and highly skilled website managers have your back. You can count on us to look out for you with our knowledge and expertise: we support you with consultation on SEO, UX/UI (user experience), and conversion optimization.
Sometimes, your website is stuck between a rock and a hard place. We can help you understand your options and equip you to make informed decisions.
WordPress Maintenance and Support in Cleveland, OH
Our women-led team lives and works locally. We provide website maintenance services and training for businesses throughout Cleveland and Northeast Ohio and across the United States.
We talk with business leaders from diverse industries about their website problems and goals every day. When a new client shows up on our doorstep, they’ve often been put through the wringer by their most recent website maintenance service provider.
A surprising number of people feel held hostage by their website developer, who fell off the face of the earth soon after launching the website.
“I’ll go ahead and say it. Poor communication and lack of professionalism are serious problems in my industry.”
Emily Journey, Founder and CEO
Meet our team of WordPress experts »
Emily Journey & Associates is the preferred provider of website maintenance services if you want direct access to your website manager. Founded in 2012 by Emily Journey, the EJ&A team has earned a reputation for their high standard of professionalism.
Cleveland companies choose us for our consultative approach and our depth of experience with the WordPress platform.
EJ&A clients can count on:
- direct communication with their website manager
- a 24-hour response time during the workweek
- options for WordPress training
- a strong focus on search engine optimization
In terms of pricing, we are among the higher-priced agencies for website maintenance. And that’s for a good reason: our experienced website managers are also WordPress instructors and SEO specialists. Their high level of expertise, paired with first-class customer service, makes us the premier website maintenance provider in the United States.
That level of expertise also allows us to support you beyond basic maintenance. In addition to technical upkeep, many clients rely on us for ongoing website management, including design updates, content creation, and SEO and Generative Engine Optimization (GEO) strategy.
Contact our friendly office at (844) 972-6224 or send us a message through our website maintenance inquiry form.
Whether you want help with website management, 1-on-1 training, or website projects, my team has your back. Enter your name and email, and I’ll send you a link to download my comprehensive Services & Pricing Guide.
Long-Term, Reliable Website Support
“I’ve been working with Emily Journey & Associates for about six years now. As the business grew, the time we were able to personally dedicate to management of the website became limited. Emily and her team stepped in to manage all aspects of the website. They’ve done so ever since and we couldn’t be more satisfied with the results.
I always trust that the website is in very good hands. Emily and her staff are accessible, knowledgeable, friendly and highly responsive. Year after year, they’ve continued to exceed our expectations. I highly recommend their services.”
Cleveland Website Maintenance Services
As a business manager, you don't have the time, resources, or knowledge base to devote to your own website maintenance. Or maybe you do, but you'd rather spend your resources directly on product development, relationship building, or whatever it is that makes your company tick.
In addition to our work in website maintenance, we serve as website instructors and advisors. We meet people all the time who decide to take back the reins of their company website by learning WordPress. All too often, that decision is fueled by negative experiences with website managers.
Too many website maintenance service agencies are thrilled to take your business, but when it comes to fulfilling their promises, they just don’t show up.
- They don't listen to you.
- They don’t get back to you.
- They don't know what you need, so they can't give it to you.
Eventually, you come to realize: it's time to get out of this relationship.
Are we any different?
Look at it this way . . . a key focus for us is website maintenance services. As a web maintenance company in Cleveland, we prefer to fill our workdays with the special projects and updates requested by our website maintenance clients.
We choose to focus the bulk of our attention on website maintenance, SEO services, and WordPress training. That specialization enables us to excel in these services.
This decision has heightened the quality of our services. It means we can be available to our clients for those seemingly small but important updates to their websites.
And, our clients are happy.
Whatever your company website needs are, let’s talk about them!
Contact us to receive information about our website maintenance packages. Call our friendly office at (844) 972-6224 or send us a message through our inquiry form.
We are thoroughly impressed
“We are thoroughly impressed with Emily Journey & Associates. Our website manager is always professional and knows just what to do to maintain our website in tip-top condition. We highly recommend Emily Journey & Associates.”
How to tell when your website maintenance company is adding value
Hiring a website maintenance company can be a costly proposition if you make the wrong choice. In fact, we've heard some terrible stories about unprofessional website managers. But when you hire an experienced professional to help you with your website, you can get an excellent return on your investment.
The first step in finding the right website maintenance company for your needs is to understand what you need them for. Do you just need someone to edit a few things here and there? Or do you want the benefit of consultative support and website strategy advice? If you want ongoing support, you may find that a monthly website maintenance subscription model works better for you than paying by the hour. If you're unsure of the type of website support you need, then you are not alone.
Contact our office to discuss your options.
The best WordPress website managers share the following four characteristics:
1. They are great communicators
The best website managers are great communicators. Communication is a two-way street. You want to work with someone who can speak AND listen: someone who not only hears what your website maintenance needs are but who can translate them into actionable steps and keep you informed about progress.
You should never be left to wonder what your web or content manager is up to. If she drops off the planet for weeks at a time, you’re wasting valuable time and money trying to keep track of a lost cause.
2. They under-promise and over-deliver
When it comes to website support, the old adage is true. If it sounds too good to be true…
This can be a hard line to walk, especially if you’re relatively new to working with web agencies. You want to work with an ambitious team with big ideas, but you don’t want to be paying month after month for promises that never materialize.
Don't even get me started on so-called SEO services that produce zero results!
At EJ&A, we make a point of under-promising, especially when it comes to timelines and turnaround times. We can't always accurately predict how long a project will take so we're conservative in our time estimates. As a result, it's a pleasant surprise when we can accomplish tasks ahead of schedule.
3. They empower their clients
It’s unethical for your website agency to restrict your access to your own website. At the beginning of your working relationship, make sure it’s clear that you will register your own domain name and expect top-level access to your hosting account and WordPress dashboard.
It’s simple: your site is yours. If your website manager, designer, or content manager won’t give you access, don’t work with them!
4. They work efficiently
I can’t count the number of times clients have approached me feeling utterly defeated by an unresponsive, almost comically slow web manager. The key word, though, is almost. It’s never funny when your website goes offline or your registration form breaks on the last day of sign-ups for your webinar.
An experienced WordPress expert knows how to prioritize tasks, meet deadlines, manage projects, and solve problems quickly.
What else can you do with a Website maintenance plan?
1. Improve the look of your site
Your website is an important part of your business, but it’s not the only thing that matters. You need a strong brand identity, which means having a visual style that represents who you are and what you do. If you don’t have one yet, we can create a logo or design your entire site from scratch. We also make sure that your site looks great on all devices so customers can find you no matter where they go.
2. Create content that converts visitors into leads
If you want people to visit your site, then you need to provide them with something interesting to read. But if you just throw up any old blog post, chances are it won’t convert well. That’s why our team works closely with you to create high-quality content that attracts readers and encourages them to take action. Whether you need fresh blog posts written, social media updates created, or video scripts produced, we’ll work with you to ensure that your content gets seen by your target audience.
3. Grow your email list and build relationships
Email marketing is still one of the most effective ways to reach potential clients and customers. However, many small businesses fall short when it comes to their email strategy because they don’t know what to say in their email or don’t have enough contacts to send them. Our team has years of experience creating engaging newsletters and other types of email communications that grow your list and keep your customers coming back for more.
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Superb Support
“My website manager Eve continues to provide me with superb support and is constantly on the look for things that would help me and my business. Just the other day she sent me the information of a one hour webinar on digital marketing planning. And she also told me just yesterday about the wizard of oz show coming to town. So she suggested we focus on getting posts ready to promote my wizard of oz collection. She’s fantastic.”
WordPress Maintenance Services in Cleveland, OH
Many organizations in the Cleveland area rely on WordPress to power their websites. Because WordPress uses themes and plugins that must be updated regularly, ongoing website maintenance is essential to prevent problems before they affect your website’s security, performance, or availability.
Our team helps Northeast Ohio businesses and nonprofits keep their WordPress websites updated, secure, and running smoothly so they can focus on their work rather than technical issues.
Whether you need standard monthly maintenance or a more extensive website maintenance plan, we are here as a valuable resource to help your business flourish. We customize your plan based on your vision and goals.
It is our goal to help your company succeed and deliver the results you deserve. If you want exceptional WordPress maintenance and support in Cleveland, we have you covered. We are ready to create a plan that will exceed your expectations.
Website Maintenance Cleveland FAQ
Do you provide WordPress maintenance and support in Cleveland?
Yes. Emily Journey & Associates provides WordPress maintenance and support services for businesses in Cleveland and throughout Northeast Ohio. Our team helps keep WordPress websites updated, secure, and running smoothly.
What is included in WordPress maintenance services?
WordPress maintenance typically includes: plugin and theme updates, core updates, security monitoring, backups, troubleshooting, performance checks, server and hosting management, application of SEO best practices, and ongoing support for changes and improvements.
Do you offer ongoing WordPress support or just one-time fixes?
At Emily Journey & Associates, we focus on ongoing WordPress support and maintenance so your website stays secure and up to date over time. We can also help with troubleshooting and improvements as part of your ongoing service.
Can you help if my WordPress site has issues or errors?
Yes. We regularly help Cleveland businesses resolve WordPress issues, including plugin conflicts, errors, performance problems, and update-related issues.
How is your service different from other WordPress support companies?
At Emily Journey & Associates, you’ll work directly with a dedicated website manager who understands your website and can provide consistent, ongoing support instead of one-off help from a rotating help desk.
Do you work with businesses outside of Cleveland?
Yes. While we support many businesses in the Cleveland area, Emily Journey & Associates also works with organizations throughout Northeast Ohio and across the United States.
