Emily Journey & Associates offers responsive website maintenance services to established Cleveland, Ohio businesses and nonprofit organizations. As our client, you get direct, dedicated access to your website manager which allows us to understand your website in-depth. We get to know your goals and challenges. We prove our value and, over time, become your trusted website advisors. Your website manager at EJ&A does more than keep your website secure and up-to-date. Our professional and highly skilled website managers have your back. You can count on us to look out for you with our knowledge and expertise–we support you with consultation on SEO, UX/UI (user experience), and conversion optimization.
Sometimes, your website is stuck between a rock and a hard place. We can help you understand your options and equip you to make informed decisions.
Our women led team lives and works locally. We provide website maintenance services and training for businesses all over the United States. As WordPress instructors and developers, we work with you to set up your strategic website maintenance plan. We talk with business leaders from diverse industries about their website problems and goals every day. When a new client shows up on our doorstep, they’ve often been put through the wringer by their most recent website maintenance service provider.
A surprising number of people feel held hostage by their website developer–who fell off the face of the earth soon after launching the website.
“I’ll go ahead and say it. Poor communication and lack of professionalism are serious problems in my industry.”
Emily Journey, Founder and CEO
Cleveland, OH website support
Emily Journey & Associates is the preferred provider of website maintenance services if you want direct access to your dedicated website manager. Founded in 2012 by Emily Journey, the EJ&A team has developed a reputation for their high standard of professionalism.
Cleveland companies choose us for our consultative approach and our depth of experience with the WordPress platform.
EJ&A clients can count on:
- direct communication with their website manager
- a 24-hour response time during the workweek
- options for WordPress training
- a strong focus on search engine optimization
In terms of pricing, we are among the higher priced agencies for website maintenance. And that’s for a good reason: our experienced website managers are also WordPress instructors and SEO specialists. Their high level of expertise paired with first class customer service makes us the premiere provider of website maintenance across the United States.
Our website maintenance plans are:
- Basic Website Maintenance / $299 per month billed monthly
- Premium Website Maintenance / $599 per month billed monthly
- Custom Website Maintenance / Pricing varies
Basic Website Maintenance Plan
Great for companies that need standard monthly maintenance with basic content updates.
- Backups, security updates, and basic content changes
- Preferred pricing for larger projects
- We respond to your communication within 24 hours.
- Direct access to your Website Manager
Premium Website Maintenance Plan
Ideal for larger websites that need more attention each month.
Monthly Subscription plans starting at
- Advanced security and support for websites using e-commerce, membership portals, multi-site, event calendars, and other types of websites requiring more attention.
- Preferred pricing for larger projects
- We respond to your communication within 24 hours.
- Direct access to your Website Manager
“I’ve been working with Emily Journey & Associates for about six years now. I originally came across their services while looking for someone to train my staff and I to manage our website independently. Emily worked with us and was able to get us successfully trained – to the point that we were easily able to manage the website on our own (with the occasional question emailed to Emily or one of her friendly team members). As the business grew, the time we were able to personally dedicate to management of the website became limited. Emily and her team were there to take over and manage all aspects of the website at that point. They’ve done so ever since and we couldn’t be more satisfied with the results. I always trust that the website is in very good hands. The results have been consistent. Emily and her staff are accessible, knowledgeable, friendly and highly responsive. Year after year, they’ve continued to exceed our expectations. I highly recommend their services.”
“In the past few years we have used Emily’s team for our social media needs at the Hickory House Restaurant in Gahanna, Ohio. Their work is impeccable. They are quick to respond to our needs and requests. The most valuable part of their efforts are their communication as far as promotion, review response, and providing analytical data for us to review.”
Able to accommodate the diversity of skill levels
“After some research and reviewing references, we chose Emily Journey and Associates to provide WordPress training for our team. Emily was personable, effective and thorough in her approach to instruction. She was able to accommodate the diversity of skill levels and knowledge among our students and keep the classes moving. Since the class we have all been able to function successfully in the WordPress environment – and it’s great to know that follow up assistance was included in our instructional package. Emily will impress and then empower. She is a true professional and knows how to create a great learning moment.”
Contact our friendly office at (844) 972-6224.
Contact Us Testimonials
Cleveland website maintenance services
As a business manager, you don't have the time, resources, or knowledge base to devote to your own website management—or maybe you do, but you'd rather spend your resources directly on product development, relationship building or whatever it is that makes your company tick.
In addition to our work in website maintenance, we serve as website instructors and advisors. We meet people all the time who decide to take back the reins of their company website by learning WordPress. All too often, that decision is fueled by negative experiences with website developers.
Too many website maintenance service agencies are thrilled to take your business, but when it comes to fulfilling their promises, they just don’t show up.
- They don't listen to you.
- They don’t get back to you.
- They don't know what you need, so they can't give it to you.
Eventually you come to realize: it's time to get out of this relationship.
Are we any different?
Look at it this way . . . our primary focus is on Website Maintenance Services. As a website maintenance company, we prefer to fill our workdays with the special development projects and updates requested by our website maintenance clients.
Several years ago, our founder, Emily Journey, made the decision to stop offering comprehensive website design services to the general public. These large, profitable projects were consuming the majority of our time and attention. Now, we do things differently. We focus our attention on website maintenance and WordPress training.
That decision has changed the quality of our work lives for the better. It means we can be available to our clients for those seemingly small but important updates to their websites.
And, our clients are happy.
Whatever your company website needs are, let’s talk about them!
Contact us to receive information about our website maintenance packages.
How to tell when your website maintenance company is adding value
Hiring a website maintenance company can be a costly proposition if you make the wrong choice. In fact, we've heard some terrible stories about unprofessional website developers. But, when you hire an experienced professional to help you with your website, then you can get an excellent return on your investment.
The first step in finding the right website maintenance company for your needs is to understand what you need them for. Do you just need someone to edit a few things here and there? Or, do you want the benefit of consultative support and website strategy advice? If you want ongoing support, you may find that a monthly website maintenance subscription model works better for you than paying by the hour. If you're unsure of the type of website support you need, then you are not alone.
The best WordPress website managers share the following four characteristics:
1. They are great communicators
The best website managers are great communicators. Communication is a two-way street. You want to work with someone who can speak AND listen: someone who not only hears what your website maintenance needs are, but who can translate them into actionable steps and keep you informed about progress.
You should never be left to wonder what your developer or content manager is up to. If she drops off the planet for weeks at a time, you’re wasting valuable time and money trying to keep track of a lost cause.
2. They under-promise and over-deliver
When it comes to website support, the old adage is true. If it sounds too good to be true…
This can be a hard line to walk, especially if you’re relatively new to working with web content management agencies. You want to work with an ambitious team with big ideas, but you don’t want to be paying month after month for promises that never materialize.
Don't even get me started on so-called SEO services that produce zero results!
At EJ&A, we make a point of under-promising--especially when it comes to timelines and turnaround times. We can't always accurately predict how long a project will take so we're conservative in our time estimates. As a result, it's a pleasant surprise when we can accomplish tasks ahead of schedule.
3. They empower their clients
It’s unethical for your web developer to restrict your access to your own website. At the beginning of your working relationship, make sure it’s clear that you will register your own domain name and expect top level access to your hosting account and WordPress dashboard.
It’s simple: your site is yours. If your web developer, designer, or content manager won’t give you access, don’t work with them!
4. They work efficiently
I can’t count the number of times clients have approached me feeling utterly defeated by an unresponsive, almost comically slow web developer. The key word, though, is almost—it’s never funny when your website goes offline or your registration form breaks on the last day of sign-ups for your webinar.
An experienced WordPress expert knows how to prioritize tasks, meet deadlines, manage projects, and solve problems quickly.
What else can you do with a Website maintenance plan?
1. Improve the look of your site
Your website is an important part of your business, but it’s not the only thing that matters. You need a strong brand identity, which means having a visual style that represents who you are and what you do. If you don’t have one yet, we can create a logo or design your entire site from scratch. We also make sure that your site looks great on all devices so customers can find you no matter where they go.
2. Create content that converts visitors into leads
If you want people to visit your site, then you need to provide them with something interesting to read. But if you just throw up any old blog post, chances are it won’t convert well. That’s why our team works closely with you to develop high-quality content that attracts readers and encourages them to take action. Whether you need fresh blog posts written, social media updates created, or video scripts produced, we’ll work with you to ensure that your content gets seen by your target audience.
3. Grow your email list and build relationships
Email marketing is still one of the most effective ways to reach potential clients and customers. However, many small businesses fall short when it comes to their email strategy because they don’t know what to say in their email or don’t have enough contacts to send them. Our team has years of experience creating engaging newsletters and other types of email communications that grow your list and keep your customers coming back for more.
Website Maintenance Services for Businesses and Nonprofits
It is our goal to help your business succeed and deliver the results you deserve. If you want exceptional website maintenance services, we have you covered.
Whether you need standard monthly maintenance or a more extensive website maintenance plan, we are here as a valuable resource to help your business flourish.
Website maintenance is necessary to ensure your site is accurate, secure, and engaging your prospects. Your dedicated, professional website manager will save you time and effort so you can focus on your other important responsibilities. With a regular website maintenance plan, you will have the support you need to ensure your website is healthy and attracting your prospects.
We offer responsive website maintenance services that will enhance user experience and security. But most importantly, we customize your plan based on your vision and goals.
We are ready to design a website maintenance plan that will exceed your expectations.