Emily Journey & Associates provides proactive WordPress maintenance and support services in Cleveland, Ohio, and surrounding neighborhoods, including Ohio City, University Circle, Tremont, and Detroit-Shoreway. We help established businesses and nonprofit organizations throughout Northeast Ohio keep their websites secure, up to date, and running smoothly.
We specialize in WordPress website maintenance, so our team has deep expertise in WordPress security, updates, plugin management, and optimization.
As our client, you get direct access to your website manager, which allows us to understand your website in depth. We get to know your goals and challenges. We prove our value and, over time, become your trusted website advisors.
Your website manager at EJ&A does more than keep your website secure and up to date. Our professional and highly skilled website managers have your back. You can count on us to look out for you with our knowledge and expertise: we support you with consultation on SEO, UX/UI (user experience), and conversion optimization.
Sometimes, your website is stuck between a rock and a hard place. We can help you understand your options and equip you to make informed decisions.
See our WordPress maintenance plans or contact our friendly office at (844) 972-6224 to discuss your needs.
Office: (844) 972-6224 Contact UsWhy Choose Emily Journey & Associates for Website Maintenance
Our women-led team lives and works locally. We provide website maintenance services and training for businesses throughout Cleveland and Northeast Ohio and across the United States.
We talk with business leaders from diverse industries about their website problems and goals every day. When a new client shows up on our doorstep, they’ve often been put through the wringer by their most recent website maintenance service provider.
A surprising number of people feel held hostage by their website developer, who fell off the face of the earth soon after launching the website.
“I’ll go ahead and say it. Poor communication and lack of professionalism are serious problems in my industry.”
Emily Journey, CEO, AI Ethicist & AI Auditor
Meet our team of WordPress experts »
Emily Journey & Associates is the preferred provider of website maintenance services if you want direct access to your website manager. Founded in 2012 by Emily Journey, the EJ&A team has earned a reputation for their high standard of professionalism.
Cleveland companies choose us for our consultative approach and our depth of experience with the WordPress platform.
EJ&A clients can count on:
- direct communication with their website manager
- a 24-hour response time
- options for WordPress training
- a strong focus on search engine optimization
In terms of pricing, we are among the higher-priced agencies for website maintenance. And that’s for a good reason: our experienced website managers are also WordPress instructors and SEO specialists. Their high level of expertise, paired with first-class customer service, makes us the premier website maintenance provider in the United States.
That level of expertise also allows us to support you beyond basic maintenance. In addition to technical upkeep, many clients rely on us for ongoing website management, including design updates, content creation, and SEO and Generative Engine Optimization (GEO) strategy.
Contact our friendly office at (844) 972-6224 or send us a message through our inquiry form.
Long-Term, Reliable Website Support
“I’ve been working with Emily Journey & Associates for about six years now. As the business grew, the time we were able to personally dedicate to management of the website became limited. Emily and her team stepped in to manage all aspects of the website. They’ve done so ever since and we couldn’t be more satisfied with the results.
I always trust that the website is in very good hands. Emily and her staff are accessible, knowledgeable, friendly and highly responsive. Year after year, they’ve continued to exceed our expectations. I highly recommend their services.”
What Makes Our Website Maintenance Different
As a Cleveland business manager, you need to spend your time on sales, product development, relationship building, or whatever makes your company tick — not website maintenance.
Too many website maintenance providers are happy to take your business, but when it comes to following through on their promises, they just don't. They don't listen, don't get back to you, and don't understand your needs. Eventually, you realize it's time to find a better partner.
We're different. We understand the frustration of bad experiences with absent developers and service providers, and we've built our company to be the opposite: responsive, knowledgeable, and committed to your success.
For us, website maintenance is a key service offering. This specialization enables us to excel in this service, and means we can be available to our clients for those seemingly small but important updates to their websites. And, our clients are happy.
Whatever your company website needs are, let’s talk about them!
Contact us to receive information about our monthly website maintenance plans. Call our friendly office at (844) 972-6224 or send us a message through our inquiry form.
Contact Us Read Client ReviewsWordPress Maintenance Plans in Cleveland
Every plan includes direct access to your dedicated website manager, a 24-hour response time, and ongoing support to keep your site secure and performing its best.
- Basic — $299/month
- Premium — $599/month (Most Popular)
- Custom — Starting at $900/month
- Hourly — $200/hour (3-hour minimum)
Why WordPress Maintenance Pays for Itself
Professional WordPress maintenance isn't just an expense — it's an investment in your business. Here's what you gain:
- Regular security monitoring prevents costly breaches and downtime that can hurt your reputation and revenue.
- Proactive updates keep your site running smoothly instead of dealing with emergency fixes.
- A dedicated website manager means your site gets consistent attention, so you can focus on what you do best — running your business, not managing technology.
When you factor in the time you'd spend staying on top of updates, monitoring security, and troubleshooting issues yourself, professional maintenance becomes the obvious choice.
We are thoroughly impressed
“We are thoroughly impressed with Emily Journey & Associates. Our website manager is always professional and knows just what to do to maintain our website in tip-top condition. We highly recommend Emily Journey & Associates.”
How to Choose the Right Website Maintenance Company
When you're ready to hire a website maintenance provider, you're making a significant investment in your business. It pays to know what separates a great provider from a mediocre one. When comparing providers, look for these four key characteristics:
1. They are great communicators. You want someone who can speak AND listen — who hears your needs and translates them into action while keeping you informed. You should never wonder what your maintenance provider is working on or be left waiting weeks for a response.
2. They under-promise and over-deliver. Be wary of providers who promise unrealistic results or timelines. Look for a team that's conservative in estimates so they can surprise you by delivering ahead of schedule.
3. They empower their clients. Your web provider should never restrict your access to your own website. You should own your domain, hosting account, and WordPress dashboard. If they won't give you access, don't work with them!
4. They work efficiently. Experienced WordPress support experts know how to prioritize tasks, meet deadlines, and solve problems quickly. When your website goes down, you need responsive support from a maintenance provider who can act immediately.
This is how we work at Emily Journey & Associates. We listen, deliver consistently, respect your ownership, and act fast. Cleveland businesses know they can count on us. We're the partner Cleveland businesses choose when they want website maintenance done right.
Superb Support
“My website manager, Eve, continues to provide me with superb support and is constantly on the lookout for things that will help me and my business. Just the other day, she sent me information about a one-hour webinar on digital marketing planning. And she also told me just yesterday about the Wizard of Oz show coming to town. So she suggested we focus on getting posts ready to promote my Wizard of Oz collection. She’s fantastic.”
Ready to Get Started With WordPress Maintenance?
Our goal is to help your Cleveland business succeed with website maintenance that keeps your site secure and performing well. We customize our plans based on your vision and goals, and we're ready to create a plan that will exceed your expectations.
Ready to get started? View our WordPress maintenance plans or contact us to discuss your needs."
Office: (844) 972-6224 Contact UsCleveland Website Maintenance Questions & Answers
Do you provide WordPress maintenance and support in Cleveland?
Yes. Emily Journey & Associates provides WordPress maintenance and support services for businesses and nonprofits in Cleveland and throughout Northeast Ohio. Our team helps keep WordPress websites secure, up to date, and running smoothly.
Do you specialize in WordPress website maintenance?
Yes, we specialize in WordPress website maintenance. Our team has deep expertise in WordPress security, updates, plugin management, and optimization. We understand the WordPress platform inside and out, which means your website is maintained by people who know exactly what they're doing.
What is included in WordPress maintenance services?
WordPress maintenance typically includes plugin and theme updates, core updates, security monitoring, backups, troubleshooting, performance checks, server and hosting management, application of SEO best practices, and ongoing support for changes and improvements.
What's the difference between WordPress maintenance and WordPress support?
WordPress maintenance is the ongoing, proactive work we do to keep your site secure and up to date — updates, backups, security monitoring, and performance checks. WordPress support is responsive help when issues arise. We provide both: proactive maintenance so problems don't happen in the first place, plus responsive support when you need us.
Do you offer ongoing WordPress support or just one-time fixes?
At Emily Journey & Associates, we focus on ongoing WordPress support and maintenance so your website stays secure and up to date over time. We can also help with troubleshooting and improvements as part of your ongoing service.
Can you help if my WordPress site has issues or errors?
Yes. We regularly help Cleveland businesses resolve WordPress issues, including plugin conflicts, errors, performance problems, and update-related issues.
How quickly can you take over WordPress maintenance for my existing website?
We can start immediately. Many clients transition to us after a bad experience with another provider. We assess your current setup and identify any issues through a comprehensive website audit, then begin proactive maintenance right away.
How is your service different from other WordPress support companies?
At Emily Journey & Associates, you'll work directly with a dedicated website manager who understands your website and can provide consistent, ongoing support instead of one-off help from a rotating help desk. We're also transparent about access: you always own your website, hosting, and domain — you're never locked in or dependent on us.
Do you work with businesses outside of Cleveland?
Yes. While we support many businesses in the Cleveland area, Emily Journey & Associates also works with organizations throughout Northeast Ohio and across the United States.
How do I know which maintenance plan is right for my website?
The right plan depends on the functionality of your website, how often updates are needed, and the level of support you're looking for.
Our Basic website maintenance plan is ideal for informational websites with straightforward content and functionality. Our Premium website maintenance plan is designed for more complex websites such as e-commerce stores, membership sites, and organizations that require more frequent updates and hands-on support. We also offer Custom plans for unique needs or multiple websites.
View our plans to see which option is the best fit for your website, or contact us to discuss your specific situation.
