Emily Journey & Associates provides WordPress website maintenance services for businesses and nonprofit organizations in San Diego, CA, including ongoing updates, security monitoring, troubleshooting, and support to keep websites secure, up to date, and running smoothly.
As our client, you get direct access to a dedicated website manager, which allows us to understand your website in-depth. We get to know your goals and challenges. We prove our value and, over time, become your trusted website advisors.
Why businesses choose Emily Journey & Associates
- Direct access to a dedicated website manager
- 24-hour response time
- Experienced WordPress specialists
- Proactive updates and technical support
- Trusted by businesses and nonprofits since 2012
Your website manager at EJ&A does more than keep your website secure and up to date. Our professional and highly skilled website managers have your back. You can count on us to look out for you with our knowledge and expertise–we support you with consultation on SEO, UX/UI (user experience), and conversion optimization.
Sometimes, your website is stuck between a rock and a hard place. We can help you understand your options and equip you to make informed decisions.
Whether you need ongoing support, troubleshooting, or regular updates, our team provides reliable website maintenance services for San Diego businesses and nonprofits. Explore our monthly website maintenance plans to see what’s included and compare options.
Office: (844) 972-6224 Contact UsSan Diego Website Support
Our women-led team lives and works locally, providing website maintenance services in San Diego, Encinitas, La Jolla, and throughout North County. As WordPress instructors and developers, we work with you to create a strategic website maintenance plan.
We talk with business leaders from diverse industries about their website problems and goals every day. When a new client shows up on our doorstep, they’ve often been put through the wringer by their most recent website maintenance service provider.
A surprising number of people feel held hostage by their website manager, who fell off the face of the earth soon after launching the website.
“I’ll go ahead and say it. Poor communication and lack of professionalism are serious problems in my industry.”
Emily Journey, CEO, AI Ethicist & AI Auditor
Emily Journey, CEO, AI Ethicist & AI Auditor
Meet our team of WordPress experts »
Emily Journey & Associates is the preferred provider of website maintenance services if you want direct access to your website manager. Founded in 2012 by Emily Journey, the EJ&A team has earned a reputation for their high standard of professionalism.
We specialize in WordPress maintenance services. That’s why San Diego companies choose us for our consultative approach and our depth of experience with the WordPress platform.
EJ&A clients can count on:
- Direct communication with a dedicated website manager
- A 24-hour response time
- Options for WordPress training
- A strong focus on search engine optimization
In terms of pricing, we are among the higher-priced agencies for website maintenance. And that’s for a good reason: our experienced website managers are also WordPress instructors and SEO specialists. Their high level of expertise, paired with first-class customer service, makes us the premier provider of website maintenance across the United States.
That level of expertise also allows us to support you beyond basic maintenance. In addition to technical upkeep, many clients rely on us for ongoing website management, including design updates, content creation, and SEO and Generative Engine Optimization (GEO) strategy.
Contact our friendly office at (844) 972-6224 or send us a message through our inquiry form.
Whether you want help with website management, 1-on-1 training, or website projects, my team has your back. Enter your name and email, and I’ll send you a link to download my comprehensive Services & Pricing Guide.
Superb Support
“My website manager, Eve, continues to provide me with superb support and is constantly on the lookout for things that will help me and my business. Just the other day, she sent me information about a one-hour webinar on digital marketing planning. And she also told me just yesterday about the Wizard of Oz show coming to town. So she suggested we focus on getting posts ready to promote my Wizard of Oz collection. She’s fantastic.”
San Diego Website Maintenance Services
As a business manager, you don't have the time, resources, or knowledge base to devote to your own website maintenance. Or maybe you do, but you'd rather spend your resources directly on product development, relationship building, or whatever it is that makes your company tick.
In addition to our work in website maintenance, we serve as website instructors and advisors. We meet people all the time who decide to take back the reins of their company website by learning WordPress. All too often, that decision is fueled by negative experiences with website managers.
Too many website maintenance service agencies are thrilled to take your business, but when it comes to fulfilling their promises, they just don’t show up.
- They don't listen to you.
- They don’t get back to you.
- They don't know what you need, so they can't give it to you.
Eventually, you come to realize: it's time to get out of this relationship.
Are we any different?
Look at it this way . . . a key focus for us is website maintenance services. As a web maintenance company in San Diego, we prefer to fill our workdays with special projects and updates requested by our website maintenance clients.
We choose to focus the bulk of our attention on website maintenance, SEO services, and WordPress training–and that specialization enables us to excel in these services.
This decision has heightened the quality of our services. It means we can be available to our clients for those seemingly small but important updates to their websites.
And, our clients are happy.
Whatever your company website needs are, let’s talk about them!
Explore our monthly website maintenance plans or contact us to discuss the right fit for your San Diego business or nonprofit. Call our friendly office at (844) 972-6224 or send us a message through our inquiry form.
Contact Us Read Client ReviewsLong-Term, Reliable Website Support
“I’ve been working with Emily Journey & Associates for about six years now. As the business grew, the time we were able to personally dedicate to management of the website became limited. Emily and her team stepped in to manage all aspects of the website. They’ve done so ever since and we couldn’t be more satisfied with the results.
I always trust that the website is in very good hands. Emily and her staff are accessible, knowledgeable, friendly and highly responsive. Year after year, they’ve continued to exceed our expectations. I highly recommend their services.”
How to tell when your website maintenance company is adding value
The website maintenance team at Emily Journey & Associates.
Hiring a website maintenance company can be a costly proposition if you make the wrong choice. In fact, we've heard some terrible stories about unprofessional website managers. But, when you hire an experienced professional to help you with your website, you can get an excellent return on your investment.
The first step in finding the right website maintenance company for your needs is to understand what you need them for. Do you just need someone to edit a few things here and there? Or, do you want the benefit of consultative support and website strategy advice? If you want ongoing support, you may find that a monthly website maintenance subscription model works better for you than paying by the hour. If you're unsure of the type of website support you need, then you are not alone.
The best WordPress website managers share the following four characteristics:
1. They are great communicators
The best website managers are great communicators. Communication is a two-way street. You want to work with someone who can speak AND listen: someone who not only hears what your website maintenance needs are, but who can translate them into actionable steps and keep you informed about progress.
You should never be left to wonder what your website agency or content manager is up to. If she drops off the planet for weeks at a time, you’re wasting valuable time and money trying to keep track of a lost cause.
2. They under-promise and over-deliver
When it comes to website support, the old adage is true. If it sounds too good to be true…
This can be a hard line to walk, especially if you’re relatively new to working with web agencies. You want to work with an ambitious team with big ideas, but you don’t want to be paying month after month for promises that never materialize.
Don't even get me started on so-called SEO services that produce zero results!
At EJ&A, we make a point of under-promising, especially when it comes to timelines and turnaround times. We can't always accurately predict how long a project will take, so we're conservative in our time estimates. As a result, it's a pleasant surprise when we can accomplish tasks ahead of schedule.
3. They empower their clients
It’s unethical for your web manager to restrict your access to your own website. At the beginning of your working relationship, make sure it’s clear that you will register your own domain name and expect top-level access to your hosting account and WordPress dashboard.
It’s simple: your site is yours. If your web manager, designer, or content manager won’t give you access, don’t work with them!
4. They work efficiently
I can’t count the number of times clients have approached me feeling utterly defeated by an unresponsive, almost comically slow website manager. The key word, though, is almost. It’s never funny when your website goes offline or your registration form breaks on the last day of sign-ups for your webinar.
An experienced WordPress expert knows how to prioritize tasks, meet deadlines, manage projects, and solve problems quickly.
What else can you do with a Website maintenance plan?
1. Improve the look of your site
Your website is an important part of your business, but it’s not the only thing that matters. You need a strong brand identity, which means having a visual style that represents who you are and what you do. If you don’t have one yet, we can create a logo or design your entire site from scratch. We also make sure that your site looks great on all devices so customers can find you no matter where they go.
2. Create content that converts visitors into leads
If you want people to visit your site, you need to provide them with something interesting to read. But if you just throw up any old blog post, chances are it won’t convert well. That’s why our team works closely with you to create high-quality content that attracts readers and encourages them to take action. Whether you need fresh blog posts written, social media updates created, or video scripts produced, we’ll work with you to ensure that your content gets seen by your target audience.
3. Grow your email list and build relationships
Email marketing is still one of the most effective ways to reach potential clients and customers. However, many small businesses fall short when it comes to their email strategy because they don’t know what to say in their email or don’t have enough contacts to send them. Our team has years of experience creating engaging newsletters and other types of email communications that grow your list and keep your customers coming back for more.
Nobody is better!
“I would not have the well-functioning, high-performing website that I have today if it weren’t for Emily Journey & Associates. Nobody is better! Five years in, and my website keeps getting better!”
Website Maintenance Services San Diego, CA: FAQs
What is included in WordPress website maintenance services?
WordPress website maintenance services typically include software updates, security monitoring, backups, performance checks, and ongoing support. At Emily Journey & Associates, clients also work directly with a dedicated website manager who handles updates, troubleshooting, and improvements as needed.
How often should a website be maintained?
Website maintenance should be ongoing rather than occasional. Most business websites require regular updates, security checks, and monitoring to stay secure and perform well. The exact frequency and level of maintenance depend on the complexity of the site, such as whether it includes e-commerce, membership portals, or custom functionality.
Do you provide website support in addition to maintenance?
Yes. In addition to routine maintenance, we provide other website support services like troubleshooting, design and content updates, SEO and GEO strategy, and training. Clients have direct access to a dedicated website manager who helps with planned updates, unexpected issues, and improving their site.
Do you provide website maintenance services for businesses in San Diego?
Yes. Emily Journey & Associates provides website maintenance services for businesses and nonprofits throughout San Diego and the surrounding area.
Why does platform-specific experience matter in website maintenance?
Platform-specific experience helps ensure updates, troubleshooting, and ongoing improvements are handled correctly for the technology your website uses. For WordPress websites, that means understanding themes, plugins, core updates, security, and how changes can affect performance. Emily Journey & Associates specializes in WordPress website maintenance and support.
Will I always work with the same website manager?
Yes. At Emily Journey & Associates, clients work directly with a dedicated website manager who becomes familiar with their website, priorities, goals, and ongoing needs. This continuity helps ensure clear communication, efficient support, and a better long-term working relationship.
How quickly do you respond to requests for updates or support?
Clients can expect a 24-hour response time. Routine updates are completed quickly, while larger requests are scheduled based on scope and priority.
We’re here to help
Website maintenance helps keep your site secure, up to date, accurate, and working properly.
It is our goal to help your business succeed and deliver the results you deserve. If you're in Southern California and want exceptional website maintenance services, we have you covered. Your professional website manager will save you time and effort so you can focus on your other important responsibilities.
Whether you need standard monthly maintenance or more extensive WordPress maintenance and support, we customize your plan based on your vision and goals.
We are ready to design a website maintenance plan that will exceed your expectations.
